At Brianna Wander, customer satisfaction is our priority. If you are not fully satisfied with your purchase, we are here to help with our return and refund policy.
1. Return Eligibility
You may request a return or exchange within 7 days of receiving your order. To be eligible, the item must be:
Unused and in the same condition that you received it
In its original packaging
Accompanied by the original proof of purchase
2. Return Process
To initiate a return, please contact our support team at [email protected] within 7 days of delivery. Please include your order number, reason for return, and any supporting images (if the item is damaged or defective).
Our team will review your request and provide return instructions. Please do not send any item back without prior confirmation.
3. Non-Returnable Items
We do not accept returns on:
Used or damaged items (not caused by us)
Items returned after the 7-day window
Custom or personalized items
4. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a confirmation will be shared with you.
Refunds are processed via cash or bank transfer, as we currently offer Cash on Delivery only.
5. Damaged or Defective Products
If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the issue. We will replace the item or issue a full refund at no extra cost to you.
6. Contact Us
For any questions regarding your return or refund, feel free to contact our support team at [email protected].
